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Terms of Service

Last updated: 2026-04-23

What Vetka is not

Vetka is an inventory & analytics tool — not a cash register.

  • Vetka does not issue fiscal receipts, does not communicate with any tax authority, and is not a certified "electronic recording system" (elektronisches Aufzeichnungssystem) within the meaning of §146a AO / KassenSichV (Germany), the Italian scontrino elettronico, the Polish kasa fiskalna, the Croatian fiskalizacija, or any equivalent regime.
  • Vetka does not process payments from your guests. All payment acceptance (cash, card terminal, Stripe, SumUp, etc.) remains with your existing point-of-sale.
  • You are solely responsible for complying with all applicable tax, bookkeeping and fiscalisation laws in your jurisdiction, including (where applicable) TSE certification, GoBD, revenue recording, invoice issuance, and retention periods. Vetka is a supplementary planning tool and any data it produces (CSVs, ZIP exports, reports) is for internal operational use and must be reconciled with your fiscal system of record.
01

Agreement

By creating an account or using Vetka (the "Service"), you ("you" or "Customer") agree to these Terms of Service ("Terms"). If you accept on behalf of a company, you confirm that you have the authority to bind that company. If you do not agree, do not use the Service.
02

Service description

Vetka provides web-based tools for hospitality operations, including:
  • Inventory management — items, categories, stock movements, supplies, stocktakes.
  • Recipe management — linking menu items to ingredients; automatic stock deduction derived from recorded sales.
  • AI-assisted suggestions — recipe drafts, daily specials, upsell hints, variance summaries.
  • Reports — end-of-day, shift reports, variance, menu engineering, accounting exports (CSV / ZIP).
  • Team tools — scheduling, permissions, invitations, zone access.
  • Multi-location dashboards.
Features may be added, changed or removed over time. Material changes will be communicated via in-product notice or email.
03

Your account

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately if you suspect unauthorised access. You must provide accurate information and keep it current.
04

Subscriptions & payment

Paid plans renew automatically at the interval shown at signup unless you cancel. Fees are charged in advance. Taxes may apply depending on your country. Price changes take effect at the next renewal after at least 30 days' notice. You may cancel at any time from the Billing page; access remains until the end of the paid period.
05

Demo mode & 30-day money-back guarantee

New accounts may use the Service in demo mode with a sandbox TSE before subscribing. In demo mode, transactions are not fiscally valid and real charges to end customers are not processed. Once you choose a paid plan, you may request a full refund of the subscription fee within thirty (30) days of your first charge by writing to billing@vetka.io. The one-time setup fee is non-refundable as it covers fiskaly TSE provisioning and onboarding work rendered.
06

Acceptable use

You agree not to:
  • Use the Service for any illegal purpose or to violate the rights of others.
  • Attempt to gain unauthorised access to any part of the Service or related systems.
  • Reverse engineer, copy or resell the Service without our written permission.
  • Upload malicious code, personal data you are not authorised to process, or content that infringes intellectual property.
  • Circumvent usage limits, rate limits, or feature gates tied to your plan.
07

Customer data & privacy

You retain ownership of the data you put into the Service ("Customer Data"). You grant us a limited licence to host, process and display it solely to provide the Service, improve its features (where permitted by law), and fulfil our obligations to you. We process personal data in accordance with our Privacy Policy. The lawful basis is contract performance; where required, a Data Processing Addendum is available on request.
08

AI outputs

The Service uses third-party large language models (currently Groq, OpenRouter and Anthropic) to generate suggestions such as recipes, menu items, and variance summaries. AI outputs are probabilistic and may be inaccurate. You are solely responsible for reviewing and validating any AI-generated content before using it operationally (e.g. before applying a suggested recipe change, accusing a staff member of theft, or acting on a forecast). Vetka makes no warranty as to the correctness of AI output.
09

Service availability

We target high availability but do not guarantee uninterrupted access. Scheduled maintenance, third-party infrastructure outages (Supabase, Vercel, Stripe, Groq), force majeure events, and emergency security patches may cause downtime without prior notice. We are not liable for lost revenue, lost goodwill or consequential damages resulting from unavailability.
10

Limitation of liability

To the fullest extent permitted by law, our total aggregate liability under these Terms is capped at the greater of (a) €100 or (b) the fees actually paid by you in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, punitive, or consequential damages (including loss of profit, data or business). Nothing in these Terms excludes liability for gross negligence, wilful misconduct or any other liability that cannot be excluded under mandatory law.
11

Indemnity

You agree to indemnify Vetka from third-party claims arising out of (i) your use of the Service in violation of these Terms, (ii) your Customer Data or content, or (iii) any infringement of third-party rights by you.
12

Termination

You may cancel at any time. We may suspend or terminate access for material breach (including non-payment) after a reasonable cure period, or immediately if continued access poses a security, legal or operational risk. Upon termination, your data is retained for 30 days to allow export, then deleted unless longer retention is required by law.
13

Changes to these Terms

We may update these Terms from time to time. Material changes will be announced via in-product notice or email at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.
14

Governing law & disputes

These Terms are governed by the laws of the Federal Republic of Germany, without regard to conflict-of-law rules. Consumer mandatory protections in your country of residence remain unaffected. Venue for disputes is the commercial court of the Vetka registered office, unless mandatory law requires otherwise.
15

Contact

Questions about these Terms? Email us at legal@clur.app.

These Terms are provided in the English language. A machine translation may be available for convenience, but the English version prevails in case of conflict. For the impressum and company details see /impressum.